TERMS OF USE
E-COMMERCE TERMS OF SERVICE

Last updated on 13.3.2025.

INTRODUCTION

This website ("Website") is owned and operated by Sylvocean ("Company", "we", "us", "our"). Before placing an order ("Order") or optionally creating an account ("Account"), please read these Terms of Service carefully, as they constitute a legally binding agreement between Sylvocean and you as a user ("Client", "you", "your").

By clicking the consent box, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with them, you may not use this website or place orders.

CHANGES TO THE TERMS OF SERVICE

Sylvocean reserves the right to modify these Terms of Service at any time by publishing the changes on the website. The date of the last update will always be displayed at the top of this document.

It is your responsibility to periodically check the website for any updates. Continued use of the services after the changes take effect implies your acceptance of the new terms. If you do not agree with the modifications, you may discontinue using the services and cancel any outstanding orders.

INTELLECTUAL PROPERTY

By using this website, you acknowledge that all copyrights and intellectual property rights related to Sylvocean’s products, website, software, design, text, graphics, layout, and any other materials available on the site (collectively, "Content") are either owned by or legally licensed to Sylvocean.

You are not permitted to:

  • Modify, copy, adapt, store, reproduce, upload, publish, transmit, sell, distribute, or publicly share any Content without prior written approval from Sylvocean.
  • Embed or incorporate any Content from this website into another platform without obtaining explicit written consent from Sylvocean.

However, you may:

  • Store a copy of the Content on your personal device solely for viewing purposes.
  • Print copies of the Content exclusively for personal reference or to facilitate a purchase, provided that they are not used for any commercial purposes.

The Sylvocean brand, including its registered trademarks, branding, imagery, and associated materials, is legally protected. Any unauthorized use of Sylvocean’s trademarks, name, or intellectual property, whether for commercial purposes or otherwise, is strictly prohibited.

Commercial Use Restrictions

All products offered by Sylvocean are intended for personal use only. They may not be resold, leased, or used in any commercial arrangement for financial gain.

If a product is used for commercial purposes or to generate monetary benefits without authorization, Sylvocean reserves the right to take legal action, including seeking an injunction or other remedies through the appropriate legal channels.

DEFINITIONS

  • Account – A user account that can be created on the website for purchasing products.
  • Agreement – This document, which regulates the relationship between the user and Sylvocean.
  • Client – Any individual or legal entity placing an order through the website.
  • Order – A purchase of products through the website.
  • Privacy Policy – The privacy policy available on the website.
  • Products – Cosmetic products available for sale through the website.
  • Website – The official Sylvocean website (sylvocean.com).
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GENERAL AGREEMENT

Sylvocean enables users to order cosmetic products through the website. Products are created and delivered in accordance with these Terms of Service. These terms take effect when an order is placed and remain valid until both parties fulfill their obligations.

ACCESS AND REGISTRATION

Creating an account is optional but can enhance the shopping experience by enabling order tracking and faster checkout. If you choose to create an account, you must provide accurate and complete information. Sylvocean reserves the right to refuse or suspend accounts that contain incorrect or incomplete details.

The user is solely responsible for securing their account and must immediately report any unauthorized use. Sylvocean is not liable for damages resulting from unauthorized access.

THE PRODUCTS

Sylvocean offers cosmetic products that comply with relevant cosmetic regulations. We do not guarantee specific results from product use, and users are responsible for checking ingredients according to their individual needs.

Products are intended for external use only and must not be ingested.

PAYMENT TERMS

All prices are listed in GBP/EUR/USD and are subject to change. Taxes, shipping costs, and other applicable fees will be displayed before order confirmation. Payments can be made using the available payment methods listed on the website.

DELIVERY TERMS

Once payment is confirmed, the products will be shipped to the address you have provided. Sylvocean is not responsible for delays caused by incorrect or incomplete information entered by the customer. Shipping costs are the responsibility of the buyer unless stated otherwise.

The risk of loss or damage to the products transfers to the buyer upon delivery.

RETURN POLICY

Sylvocean does not accept product returns except in the case of:

  • Damage during transport;
  • Product defects;
  • Incorrectly shipped items.

Customers must report any issues within 7 days of receiving the product. Sylvocean may approve a replacement or refund at its discretion.

LIMITATION OF LIABILITY

Sylvocean is not responsible for:

  • Delivery delays caused by third parties;
  • User dissatisfaction with product effects;
  • Consequences of improper product use.

To the maximum extent permitted by law, Sylvocean’s liability will not exceed the amount paid for the ordered products.

 

PRIVACY POLICY

By using the website, you agree to the processing of your data in accordance with our Privacy Policy, available at sylvocean.com.

 

SUSPENSION AND TERMINATION

Sylvocean may suspend or permanently terminate a user's access in the event of:

  • Violation of these Terms of Service;
  • Suspected fraud or illegal activities;
  • Actions that damage Sylvocean’s reputation.

CONTACT INFORMATION

For any questions, you can contact us at contact@sylvocean.com.