PRIVACY POLICY

Last Updated: 13.3.2025.

INTRODUCTION

This Privacy Policy aims to provide information to you as a visitor or user ("Client", "you", "your") about how Sylvocean ("Company", "we", "us", "our") processes your personal data when you use our website sylvocean.com ("Website") and related services ("Services").

By using our website and services, you accept the way we process your data as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

WHAT DATA WE COLLECT AND WHY

The scope of the collected data depends on your interactions with our website and services. Below are the categories and types of personal data we process, the purpose of processing, and the legal basis.

Access and Website Usage Data

  • Types of data: IP address, device, operating system, browser, date and time of access, HTTP response status code.
  • Purpose of processing: Ensuring the proper functioning of the website, improving user experience, and analyzing visits.
  • Legal basis: Our legitimate interest in maintaining security and optimizing the website.

User Account Data

  • Types of data: First name, last name, email address, password, address (optional), phone number (optional).
  • Purpose of processing: Managing user accounts, enabling account functionalities.
  • Legal basis: Your consent when registering an account.

Order Processing Data

  • Types of data: First name, last name, shipping address, email, phone number, payment details (card details are not stored).
  • Purpose of processing: Processing orders, payments, and product deliveries.
  • Legal basis: Execution of the contract between you and Sylvocean.

Marketing Data

  • Types of data: Email address (for newsletter), phone number (for SMS notifications if consent is given).
  • Purpose of processing: Sending promotional information about our products and services.
  • Legal basis: Your consent, which you can withdraw at any time.

Communication Data

  • Types of data: Email, name, messages sent via the contact form or social media.
  • Purpose of processing: Responding to inquiries, handling complaints, and providing customer support.
  • Legal basis: Our legitimate interest in improving customer support.

COOKIES AND AUTOMATIC DATA COLLECTION

We use cookies to analyze website traffic, improve functionality, and personalize content for users. For more information, please review our Cookie Policy at sylvocean.com.

HOW WE PROTECT YOUR DATA

We apply technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Despite our security measures, no method of data transmission over the internet is completely secure.

SHARING DATA WITH THIRD PARTIES

Your data may be shared with:

  • Delivery services (for product shipments).
  • Payment providers (for transaction processing).
  • Marketing services (only with your consent for promotional materials).
  • Legal authorities (if we are legally required to disclose data).

We do not sell, rent, or distribute your data to third parties for marketing purposes without your consent.

USER RIGHTS

As a user, you have the following rights:

  • Right of access – You can request information about the data we process.
  • Right to correction – You can request the correction of inaccurate data.
  • Right to deletion – You can request the deletion of your data if it is no longer necessary.
  • Right to object – You can object to data processing based on legitimate interest.
  • Right to data portability – You can request the transfer of your data to another service provider.

To exercise these rights, contact us via email at support@sylvocean.com.

DATA RETENTION

We retain your data only as long as necessary to fulfill the purpose of processing or as required by law. When no longer needed, data will be deleted or anonymized.

CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this Privacy Policy. Any changes will be posted on the website, and if they are significant, we will notify you via email.

COOKIES POLICY

For more information about how we use cookies and similar technologies, please review our Cookies Policy.

CONTACT INFORMATION

If you have any questions or requests regarding your personal data, you can contact us via: